Privacy

1. Account data

• Email, password hash (not plain password), first name, optional last name.
• Optional phone and country on your profile.
• Session records tied to an httpOnly cookie; password-reset tokens when you request a reset.

2. Questionnaire data

Personalization answers such as goal, gender, age, height, weight, target weight, experience, training environment, days available, nutrition preferences, allergies, and free-text notes. Stored with your shop/member state when you use the funnel, and may be copied into an order payload when you purchase.

3. Nutrition data

• Plan preferences, dietary exclusions/constraints, meal logging, swaps, and water tracking in the member app.
• Assigned plan metadata (which plan you are on and status).

4. Workout data

• Completed workouts, set logs, exercise loads, and lift history you enter in the app.
• Training preferences from onboarding or profile (e.g. frequency, environment).

5. Body measurements

Profile anthropometrics (age, height, weight, target weight, gender) and measurement entries you log (metric, value, unit, date).

6. Progress images / videos

BenefitBurn does not currently store user-uploaded progress photos or personal videos. “Video progress” means watch percentage and saved items for our coaching content library — not your own media uploads.

7. Coaching messages

Chat messages you send in the coach feature, and replies. When the AI coach is enabled, message text and a limited athlete snapshot may be sent to our language-model provider to generate a reply. Messages also sync with your member state when you are logged in.

8. Payment processor

Online card payments are processed by Stripe. Card numbers are not stored on BenefitBurn servers. We store order records (email, amounts, status, optional Stripe session id, and order payload with customer/questionnaire/booking details). If card checkout is unavailable, you may submit an order request and complete payment separately.

9. Analytics

We do not currently ship third-party product analytics (e.g. Google Analytics) in the app. First-party funnel and activation events (assessment, checkout, workouts, coach messages) may be recorded in our own database to improve the product. Hosting infrastructure may generate standard server logs.

10. Data retention

Account and member data generally remain while the account exists. Order and support lead records are kept for operations and accounting. Formal retention schedules are maintained by the team and may be updated; contact us for the current practice.

11. Deletion

You can request deletion from Account → Me (logged in) or by emailing hello@benefitburn.com. Requests are handled by the team. Some records (e.g. paid orders) may need to be retained for legal or accounting reasons after account closure.

12. Access / correction

• Correct profile fields (name, phone, country) and change password in Account → Me.
• For a full copy of your data or corrections we cannot edit in-app, email hello@benefitburn.com.

13. Data processors

• PostgreSQL host — application database.
• Stripe — payment processing.
• Resend — transactional email when configured.
• OpenAI — AI coach replies when enabled.
• Mux — secure video hosting and playback. Playback links are short-lived and issued only when your account may watch the film.
• Hosting provider — serves the app and may process request metadata.

14. International transfers

BenefitBurn is operated from Kosovo (Rr. Agim Ramadani 24, Prishtina). Payment and AI processors may process data in the US or other regions; email and hosting providers may process data in the EU, US, or elsewhere.

15. Cookies & local storage

• bb_session — httpOnly session cookie (essential).
• Browser localStorage may hold guest shop state, member app state, and video watch progress on your device.

We do not currently load third-party advertising cookies.

Contact

Privacy and data requests: hello@benefitburn.com. Studio: Rr. Agim Ramadani 24, Prishtina. Phone: +383 44 210 880.

Also see

Terms of Use · Contact